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We hope this answer helps. If you still have any questions, our dedicated customer service team is happy to provide one-on-one assistance.
We provide comprehensive after-sales service, but please understand that due to the unique nature of luxury goods, our return and exchange policy is as follows:
· Returns and Exchanges: Within 7 days of receipt (or as adjusted based on your specific policy), we accept returns and exchanges for any reason provided the item is unused, unworn, and with all labels, packaging, and accessories intact.
· Returns and Exchanges: To ensure hygiene and safety, we do not accept returns or exchanges on intimate apparel, used or damaged items, or special-priced custom items.
· Process: Please contact our customer service team to obtain a return authorization, and we will guide you through the subsequent process. Return shipping costs are the customer’s responsibility. Please use a tracked courier service and purchase insurance.
International Credit/Debit Cards: We accept major credit cards such as Visa, MasterCard, and American Express. The payment process is secured by an encrypted system for a worry-free experience.
Installation: We partner with third-party payment providers to offer flexible installment payment options (please contact customer service for details).
PayPal: We offer this popular payment method to customers worldwide.
The total delivery time depends on your country/region:
· Order Processing (1-2 business days): After you place your order, our quality control team will conduct a final inspection, carefully package the product, and arrange for shipment.
· International Shipping and Customs Clearance (5-7 business days): We use international courier giants such as DHL and FedEx for shipping. This stage includes cross-border air transport and customs clearance in the destination country, and delivery time may vary depending on customs efficiency.
· Local Delivery (1-3 business days): After customs clearance, final delivery will be made by a local courier.
Typically, the total delivery time from order placement to delivery is approximately 7-10 business days. You can use the tracking number we send to track the progress of your package in real time.
We hope this answer helps. If you still have any questions, our dedicated customer service team is happy to provide one-on-one assistance.
We provide comprehensive after-sales service, but please understand that due to the unique nature of luxury goods, our return and exchange policy is as follows:
· Returns and Exchanges: Within 7 days of receipt (or as adjusted based on your specific policy), we accept returns and exchanges for any reason provided the item is unused, unworn, and with all labels, packaging, and accessories intact.
· Returns and Exchanges: To ensure hygiene and safety, we do not accept returns or exchanges on intimate apparel, used or damaged items, or special-priced custom items.
· Process: Please contact our customer service team to obtain a return authorization, and we will guide you through the subsequent process. Return shipping costs are the customer’s responsibility. Please use a tracked courier service and purchase insurance.
International Credit/Debit Cards: We accept major credit cards such asVisa, MasterCard, and American Express. The payment process issecured by an encrypted system for a worry-free experience.
Installation: We partner with third-party payment providers to offerflexible installment payment options (please contact customer servicefor details).
PayPal: We offer this popular payment method to customers worldwide.
The total delivery time depends on your country/region:
· Order Processing (1-2 business days): After you place your order, our quality control team will conduct a final inspection, carefully package the product, and arrange for shipment.
· International Shipping and Customs Clearance (5-7 business days): We use international courier giants such as DHL and FedEx for shipping. This stage includes cross-border air transport and customs clearance in the destination country, and delivery time may vary depending on customs efficiency.
· Local Delivery (1-3 business days): After customs clearance, final delivery will be made by a local courier.
Typically, the total delivery time from order placement to delivery is approximately 7-10 business days. You can use the tracking number we send to track the progress of your package in real time.
